FAQ
Product Information
What materials are used in your jewelry?
Our jewelry is crafted with the utmost care using high-quality materials and durable metals.
Can I find matching sets for me and my pet?
Absolutely! Our pet collection offers matching accessories for both you and your furry friend, allowing you to share a sense of style and celebrate your special bond.
Are the pieces suitable for everyday wear?
Yes, our jewelry is designed for everyday wear. Whether you're heading to the office, out for a casual stroll, or attending a special event, our pieces are versatile and created to complement various styles.
Orders
How do I place an order for a personalized jewelry?
Browse our collections, select the desired item, upload your dog image or write his name and add it to your cart. Proceed to checkout, where you can enter your shipping and payment details. Once your order is confirmed, you'll receive an email with the order summary.
Can I modify or cancel my order for a jewelry after it's placed?
We process orders promptly to ensure quick delivery. Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email containing a tracking number. Use this number to track your shipment on our website in the section "Track Your Order". Reach out to our customer support for assistance.
Shipping & Returns:
What are the shipping options available for Pup Jewels?
We offer standard and expedited shipping options for our jewelry. Shipping costs and estimated delivery times will be provided during the checkout process based on your location and chosen shipping method.
Do you ship internationally?
Yes, we do offer international shipping for our jewelry. International shipping costs and delivery times depend on the destination. Review the shipping information during checkout or contact our customer support for more details.
What are your shipping times?
The shipping cost is free , but for the fast delivery (5-9 days) it cost 9,99 $.
Since most goods are custom, we need 3-5 business days to process your order.
Once shipped orders take 7-12 days to arrive worldwide!
*Delays may occur during the holidays or times with high demand
*** Please note: Pup Jewels is not responsible for lost and stolen packages