Refund and return policy
Thank you for shopping at Pup Jewels We appreciate your business and want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, we are here to help you.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition as you received it. Your item must be in its original packaging. Your item must have the receipt or proof of purchase with it.
If you want to return your order back to our warehouse, this is the address:
Name: Laxrue support center
Address：4th Floor, 3670 Husong Highway, songjiang district, Shanghai, China 201619
Phone: +86 15326777461
Reimbursements
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policy.
Shipping
You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contacting us
Company Address: Fujiansheng fuzhoushi taijiangqu qunzhongdonglu 89# longdayuanxiaoqu 1-105# , 350000 , China
You can also text us at +1 3186363468 during Store Hours or email us at info@pupjewels.com
Product Information
What materials are used in your jewelry?
Our jewelry is crafted with the utmost care using high-quality materials and durable metals.
Can I find matching sets for me and my pet?
Absolutely! Our pet collection offers matching accessories for both you and your furry friend, allowing you to share a sense of style and celebrate your special bond.
Are the pieces suitable for everyday wear?
Yes, our jewelry is designed for everyday wear. Whether you're heading to the office, out for a casual stroll, or attending a special event, our pieces are versatile and created to complement various styles.
Orders
How do I place an order for a personalized jewelry?
Browse our collections, select the desired item, upload your dog image or write his name and add it to your cart. Proceed to checkout, where you can enter your shipping and payment details. Once your order is confirmed, you'll receive an email with the order summary.
Can I modify or cancel my order for a jewelry after it's placed?
We process orders promptly to ensure quick delivery. Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email containing a tracking number. Use this number to track your shipment on our website in the section "Track Your Order". Reach out to our customer support for assistance.
Shipping & Returns:
What are the shipping options available for Pup Jewels?
We offer standard and expedited shipping options for our jewelry. Shipping costs and estimated delivery times will be provided during the checkout process based on your location and chosen shipping method.
Do you ship internationally?
Yes, we do offer international shipping for our jewelry. International shipping costs and delivery times depend on the destination. Review the shipping information during checkout or contact our customer support for more details.
What are your shipping times?
The shipping cost is free , but for the fast delivery (5-9 days) it cost 9,99 $.
Since most goods are custom, we need 3-5 business days to process your order.
Once shipped orders take 7-12 days to arrive worldwide!
*Delays may occur during the holidays or times with high demand
*** Please note: Pup Jewels is not responsible for lost and stolen packages