Shipping policy
We offer Free Shipping worldwide in our store
Handling time: Orders are generally shipped within 1-2 Busines Days (Monday – Friday)
Shipping time: The quality delivery time is 6-12 Business Days. (Monday – Friday)
SHIPPING STATUS:
Upon shipment of your order, you will receive a shipping confirmation email containing your tracking number. If you don't receive this email immediately, rest assured that we are aware of the estimated delivery date provided at checkout and will ensure your items are delivered within that timeframe.
ORDER CHANGES:
Please contact us immediately if you need to make any changes to your order. Please note that custom and pre-ordered items cannot be swapped for other designs.
ITEM NOT RECEIVED:
If you've placed an order and the tracking status shows it's delivered but you haven't received it, please contact the carrier first to inquire about the delivery status. If the issue persists, kindly email us at info@pupjewels.com.
TRACKING:
After placing a successful order, you will receive an Order Acknowledgement email confirming your order details. Once your item is shipped, you will receive a Shipment Confirmation email containing your order number, carrier information, order placement date and time, order status, and package tracking numbers for shipped items. You can track your items on the carrier's official website after 24 hours.
DELIVERY:
After your items arrive in your country, your local postal services will take over. You can track your parcel on your local postal services' website using the same tracking number. If the tracking indicates delivery issues, please contact your local post office for further details as they are handling the parcel.
Note: If there is a problem with your order, the production time will understandably increase. Once the items have been dispatched there is nothing we can do to change your order.
All orders are shipped tracked and you will be emailed your tracking number as soon as it becomes available (usually within 24 hours of ordering).
NOTE: Occasionally there may be delays due to pandemics and holiday periods. For more information, please refer to the General Terms and Conditions (GTC).
Contacting us
Company Address: Fujiansheng fuzhoushi taijiangqu qunzhongdonglu 89# longdayuanxiaoqu 1-105# , 350000 , China
You can also text us at +1 3186363468 during Store Hours or email us at info@pupjewels.com
Product Information
What materials are used in your jewelry?
Our jewelry is crafted with the utmost care using high-quality materials and durable metals.
Can I find matching sets for me and my pet?
Absolutely! Our pet collection offers matching accessories for both you and your furry friend, allowing you to share a sense of style and celebrate your special bond.
Are the pieces suitable for everyday wear?
Yes, our jewelry is designed for everyday wear. Whether you're heading to the office, out for a casual stroll, or attending a special event, our pieces are versatile and created to complement various styles.
Orders
How do I place an order for a personalized jewelry?
Browse our collections, select the desired item, upload your dog image or write his name and add it to your cart. Proceed to checkout, where you can enter your shipping and payment details. Once your order is confirmed, you'll receive an email with the order summary.
Can I modify or cancel my order for a jewelry after it's placed?
We process orders promptly to ensure quick delivery. Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email containing a tracking number. Use this number to track your shipment on our website in the section "Track Your Order". Reach out to our customer support for assistance.
Shipping & Returns:
What are the shipping options available for Pup Jewels?
We offer standard and expedited shipping options for our jewelry. Shipping costs and estimated delivery times will be provided during the checkout process based on your location and chosen shipping method.
Do you ship internationally?
Yes, we do offer international shipping for our jewelry. International shipping costs and delivery times depend on the destination. Review the shipping information during checkout or contact our customer support for more details.
What are your shipping times?
The shipping cost is free , but for the fast delivery (5-9 days) it cost 9,99 $.
Since most goods are custom, we need 3-5 business days to process your order.
Once shipped orders take 7-12 days to arrive worldwide!
*Delays may occur during the holidays or times with high demand
*** Please note: Pup Jewels is not responsible for lost and stolen packages